Help paying your power and gas bills in Alberta

If you cannot pay, contact the retailer named on your bill. Explain the problem and ask what help is available.

Call your retailer first

Ask about a payment arrangement you can manage. Keep a note of the reply and request the terms in writing. If you have a disconnection notice, tell the retailer when you call.

Can my power or gas be cut off in winter?

The Government of Alberta news release of 14 October 2026 says the Winter Rules start on 15 October.

Between 15 October and 15 April, residential electricity cannot be fully disconnected.

Starting 1 November, natural gas cannot be fully disconnected by retailers either.

In any season, a disconnection is prohibited if the forecast is below zero degrees within 24 hours of the planned disconnection.

The release says the Utilities Consumer Advocate will contact customers with disconnected utilities to help them reconnect.

The Alberta Energy Rebate

A one-time $100 payment for eligible Albertans to help with the cost of everyday essentials. (1 July 2026 to 31 October 2026) [source]

Read our energy rebate guide for the closing date and automatic enrolment rules. Apply only through Alberta.ca. BillRobin is not part of the program.

The Alberta Seniors Benefit

The Alberta Seniors Benefit is for seniors 65 or older with low incomes. From 1 July 2026, a single senior with an annual income of $32,690 or less, or a couple with a combined annual income of $53,800 or less, may be eligible. These are guidelines for seniors whose income includes the full Old Age Security pension. (from 1 July 2026) [source]

These are income guidelines, not a guarantee of payment. Check your situation on the official benefit page.

Special Needs Assistance for Seniors

Special Needs Assistance for Seniors helps seniors 65 or older with low incomes pay for appliances and specific health and personal supports, up to $5,872 in a benefit year that runs from 1 July to 30 June. (1 July 2026 to 30 June 2027) [source]

This support is for specific needs. Do not assume an ordinary utility bill qualifies. Check eligible expenses on the official assistance page.

The Emergency Needs Allowance

The Emergency Needs Allowance can help with a one-time, short-term emergency if you meet the Income Support eligibility rules. (read 5 October 2026) [source]

This is for an unexpected emergency that puts health or safety at severe risk. The emergency financial assistance page does not list utility bills. Ask Alberta Supports before counting on it. If you cannot apply online, call the Alberta Supports Contact Centre at 1-877-644-9992.

The Utilities Consumer Advocate

When you have already tried to settle a problem with your utility company, the Utilities Consumer Advocate can investigate and try to resolve it through mediation. (read 5 October 2026) [source]

Keep the bill and your retailer’s replies handy. Mediation helps with a dispute; it is not a promise to pay your balance.

310-4822 in Alberta or 1-888-644-6608 from outside Alberta, Monday to Friday, 8:15 a.m. to 4:30 p.m.; email ucahelps@gov.ab.ca. (read 5 October 2026) [source]

Door-to-door sellers

Selling household energy products door to door without an invitation, including natural gas and electricity contracts and furnaces, has been banned in Alberta since 1 January 2017. You can still invite a salesperson to your home. (from 1 January 2017) [source]

You do not have to sign a contract to ask for payment help.

A bill check, free during our launch

BillRobin is an Alberta service. We compare every plan we can confirm for your home, show them in order of estimated cost, and you decide. We never switch your plan, never phone you and never ask for banking details or a social insurance number.

Send us your gas and electricity bills as PDFs. No PDF? Screenshots or a photo work too. We compare the plans at your address, free during our launch period.