Help

What does BillRobin do?

BillRobin offers a free bill check for Alberta homes during the launch period.

We compare the plans we can price from your bills. We help you see your choices for electricity and gas.

What does it cost?

It is free during our launch.

A fee may start only after we hold our licences. We tell you first.

You pay only if you agree to the exact amount.

How do I send my bills?

Send your latest electricity and gas bills as PDFs. Screenshots of each page work too.

You can send them from a phone or computer.

Your bills show the companies that serve your home. They also show your service area.

What happens after I send my bills?

A computer reads your bills and works out the result.

We compare the plans we can price for your home.

How long will it take?

Your answer appears on your bill check page, usually within a minute or two of sending your bills.

Are my bills and results safe?

Your bills and results are stored in Canada. We never sell them. Companies that help us run BillRobin see them only to do that work.

How long do you keep my bills and results?

We keep your bills and results for 24 months after your last visit.

You can ask us to delete them by email at hello@billrobin.com. We confirm deletion within 10 business days.

Will you switch my plan?

We never switch your plan. You decide.

How do I know it is really BillRobin?

We never phone you. We never come to your door.

We never ask for banking details or a utility password. We never switch your plan.

If someone phones you and says they are BillRobin, it is not us. Email hello@billrobin.com.

What if I cannot send a PDF or a screenshot?

A photo is a last resort. Take a photo of each page. Make sure the whole page is in the picture.

A family member or friend can send it for you. Or email hello@billrobin.com and tell us what is hard.

What if I cannot get emails at my old address?

You can start again with your new email address.

We cannot move a result from one address to another. Your new check starts fresh.

To stop reminders sent to your old address, use the stop link in any reminder email. Or email hello@billrobin.com.

Which areas do you serve?

We offer a bill check for homes in Alberta. It is free during our launch.

Your bills show who serves your home. A postal code alone does not tell us which plans we can price.

Some utilities do not let households choose another retailer. We cannot compare plans for those homes.

We cannot check homes outside Alberta yet. You can join the list for news.

Where can I get independent help?

The Utilities Consumer Advocate is a free Government of Alberta service.

Call 310-4822 at no charge in Alberta.