Your natural gas bill from EPCOR, ENMAX or Direct Energy: which one sells the gas

Encor by EPCOR, Easymax by ENMAX Energy and Direct Energy sell gas; ATCO Gas or Apex delivers it. Electricity lines are in the EPCOR, ENMAX and Direct Energy electricity guides. The UCA and each company’s page separate these roles. Direct Energy Regulated Services sells default gas in ATCO Gas areas. Switching leaves delivery unchanged.

The companies that sell gas and deliver it

EPCOR’s Encor, ENMAX and Direct Energy sell gas. The UCA lists who sells it and who owns the pipes. These are two roles. A gas plan pays for the fuel you use. ATCO Gas or Apex brings it to your home. A switch leaves those pipes and their fees in place.

EPCOR also delivers electricity and water. ENMAX Power delivers electricity in Calgary. ENMAX Energy sells electricity and gas as Easymax. Read the company names guide for their other roles.

ATCO Gas North delivers gas in Edmonton. ATCO Gas South delivers it in Calgary. The North and South franchise schedules list those cities in their areas.

The gas labels each seller publishes

ENMAX, Encor and Direct Energy describe gas charges using different labels. The AUC publishes the Direct Energy Regulated Services gas schedule. Energy pays for gas used. Account fees pay for retail service. Delivery and riders pay for the network. Match the category and dates before comparing a line with your bill.

These are published labels and categories, not a verified order on a printed bill. ENMAX and Direct Energy group delivery charges. Their pages do not name each ATCO Gas line. A repeated category below does not mean it is billed twice.

The Encor gas section lists natural gas, administration, delivery, transmission rider, franchise fee, other riders and carbon tax in that order. ENMAX lists gas energy before delivery, riders, franchise fees, tax and account fees. Its transmission charge and Balancing Pool Allocation descriptions concern electricity.

Direct Energy separates Retailer charges from Distributor & government charges. DERS Rate G1 lists customer charges and fixed delivery before the gas cost flow-through and variable delivery. Rider F here means gas cost flow-through.

ENMAX’s federal carbon tax policy: Ended on 1 April 2025 (from 1 April 2025) [source]. Encor’s bill treatment: Charges remain for gas used up to and including 31 March 2025. From 1 April 2025, the carbon tax line stays on Encor bills at $0.00. (from 1 April 2025) [source]. The carbon tax guide explains the date. The old carbon-tax rates on EPCOR’s and Direct Energy’s pages are out of date.

A worked default gas month in Edmonton

A default gas month combines the gas cost with daily fees, delivery, riders and tax. The AUC publishes DERS customer charges and the ATCO Gas schedules. Separate the energy and account fees first. A new plan can change those lines. The gas network and municipal fee follow your home.

In Apex areas, Rate 1 separates Fixed Delivery and Variable Delivery, Third Party Transportation under Rider G, and default Gas Cost under Rider D. See Fixed Delivery; Variable Delivery; Third Party Transportation, Rate Rider G; Gas Cost, Rate Rider D (read 30 October 2026) [source]. Apex is both distributor and default seller in its area.

ATCO Gas lines on another company’s bill

ATCO Gas lines on another company’s bill pay for gas delivery. ATCO Gas does not send your gas bill. Your gas seller does and adds the delivery charges. The AUC describes the riders. Read the fixed daily charge separately from charges based on gas use. A new seller uses the same network.

• Fixed delivery: the daily charge times billed days.
• Variable delivery: the delivery rate times GJ used.
• Rider T: upstream transmission costs from NOVA Gas Transmission Ltd.
• Rider L: refund or recovery of the load balancing account.
• Rider B: municipal property tax on the network.
• Rider A: municipal franchise fee. The North schedule defines its base as “ATCO Gas total charges, less GST”. It excludes the retailer’s gas energy and account fees.

Read the ATCO Gas line walkthrough, delivery and rider guide and municipal franchise fee guide. Rider names and dates matter when a charge or credit changes.

The retailer’s own account fees

Retailer account fees differ by company and service. ENMAX and EPCOR publish daily administration policies. Direct Energy describes a fixed monthly fee for its competitive service. The AUC publishes default gas customer charges. Read the company name and dates beside each fee before comparing it with your own agreement.

Read these policies on 30 October 2026. This table follows company names alphabetically. It compares no plan prices. See the administration and other bill fees guide for late payments and other charges.

The company to call about a gas bill

Call the retailer named on your gas bill about the amount, plan and meter reading. The UCA can help with an unresolved dispute. ATCO Gas or Apex handles its network, meter work and gas emergencies. Keep your bill and written replies together so the company can trace the charge.

For a suspected gas leak, leave the area and use your distributor’s emergency contact from a safe place. Use the UCA contact page for a dispute. Start with the high-bill checks if usage or billing days look wrong.

A bill check, free during our launch

BillRobin is an Alberta service. We compare every plan we can confirm for your home, show them in order of estimated cost, and you decide. We never switch your plan, never phone you and never ask for banking details or a social insurance number.

Send us your gas and electricity bills as PDFs. No PDF? Screenshots or a photo work too. We compare the plans at your address, free during our launch period.